Where can I receive my order?
It can be sent to any address selected by you (home, work, etc.) in the countries stated below.
Would you like to choose when and where you receive your order? Then you can have your package delivered to a PostNL pick-up point so you don’t have to stay at home and wait for your package to arrive. You can select the pick-up location on the ‘thank you’ page, after you have completed your payment. Selecting a pick-up location is only possible for customers in the Netherlands.
PostNL delivery - Coronavirus/COVID-19
To minimise contact between people and to limit the risks related to the coronavirus/COVID-19, PostNL couriers will sign for receipt. This will be effective as of 17-3-2020 and with the permission of the receiver. Apart from that, receivers will be asked to provide the last 3 characters of their identity document. The courier will add these to the signature box.
Can the delivery country/region be different from the purchase country/region?
No. The delivery country/region must always be the same country/region in which the purchase was made.
How much are the shipping costs and how long will my order take to arrive?
Because of the recent developments regarding the coronavirus (COVID-19) our distribution centre is closed and we are temporarily unable to ship orders. Please contact our customer service department if you wish to cancel a previously placed order. We will inform you in due course when the situation changes.
Free delivery is offered on all orders over € 49 in the EU. Please find more detailed information per country below:
|The Netherlands||PostNL||€ 5||1-2 working days|
|Belgium||PostNL BE or Bpost||€ 7||1-2 working days|
|Germany||Eurodis or Hermes||€ 7||1-2 working days|
|France||Chronopost or Colis Privé||€ 10||2-3 working days|
|Italy||Eurodis||€ 10||3-5 working days|
|Portugal||MRW PT||€ 10||3-5 working days|
|United Kingdom||Eurodis, Hermes or Yodel||€ 10||3-5 working days|
When will my order be shipped?
All products on Cross Colours are supplied from stock (except for pre-orders). We seek to ensure orders placed with us on weekdays before 15:00 (GMT+1) are shipped on the same day, provided we have received the relevant payment and correct information. Orders placed after 15:00 (GMT+1) will be processed the next working day. Despite these efforts, a delivery may be delayed by one day during busy periods, such as our sale season or around Christmas.